Remote Support
Get expert IT help without the wait. Our technicians connect securely to your device and resolve issues in real time while you watch.
How It Works
Getting remote support from SHIFT MSP is simple, secure, and fast. Here is what to expect.
Contact Us
Call us at (505) 633-0500 or submit a support ticket through the client portal. Let us know what you are experiencing so we can prepare.
We Connect Securely
Our technician will initiate a secure, encrypted remote session. You will be asked to grant permission before any access is established.
Issue Resolved
We diagnose and resolve your issue in real time with full transparency. You can watch everything we do and end the session at any time.
Ready to Connect?
Click the button below to launch a secure remote support session, or call us directly to get started.
Your Security During Remote Sessions
We take your security seriously. Every remote support session is protected with multiple layers of security.
End-to-End Encryption
All remote sessions use industry-standard AES-256 encryption to protect your data in transit.
Permission-Based Access
You must explicitly grant permission before a technician can connect. You remain in control at all times.
Session Logging
Every remote session is logged for security and compliance purposes, providing a full audit trail.
Authenticated Technicians
Only verified SHIFT MSP technicians can initiate support sessions. We never use third-party contractors.
System Requirements
Our remote support tool is browser-based. No software installation is required.
Frequently Asked Questions
Common questions about our remote support process.
Do I need to install any software for remote support?
No. Our remote support tool runs directly in your web browser. Simply click the link provided by your technician or use the "Start Remote Session" button on this page. No downloads or installations are required.
Can I see what the technician is doing on my computer?
Absolutely. You can watch everything the technician does in real time on your screen. You also have the ability to end the session immediately at any point if you feel uncomfortable.
Is remote support available after business hours?
After-hours emergency remote support is available for managed clients. Critical issues such as security breaches, server outages, and complete loss of connectivity are addressed regardless of the time. Call (505) 633-0500 for emergencies.
Prefer to Call?
Reach our support team directly to start a remote session or get help with any IT issue.
(505) 633-0500Monday - Friday, 7:00 AM - 6:00 PM MT